Return/Shipping Policy

Return Policy

Return Address:

2668 Lewisville Clemmons Rd. Suite 4, Clemmons, North Carolina 27012

The following items are final sale and can not be returned to our store/warehouse location:

  • -Accessories: Jewlery, Hats, and Scarves
  • -Bralettes
  • -Face Masks
  • -Leggings
  • -Camis
  • -End of sale, final sale items, doorbusters, or any items with discounts of 50% or more
  • -Holiday collection items

Items in the Sale section online are eligible for a return within 14 days of when the tracking number says it was delivered to you. Items in the Final Sale section are not eligible for a return, these items are final sale.

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If any item has been worn once it will not qualify for a return.

 

Online Returns:

Merchandise purchased online must be shipped back to our warehouse within 14 days of when tracking number says it was delivered to you. Your card will be refunded for the amount paid for the item/items.

  • The customer is responsible for any/all return shipping costs. We recommend using a shipping method that will provide you with a tracking number so that it is easier to keep up with where your package is on its way back to us.
  • Please allow 3-5 business days for your return & store credit to be processed by our returns department.
  • If you send back an item that is not eligible for return it will be the customers responsibility to pay a $4.00 return shipping charge to have it shipped back to them. We will hold non-eligible return items up to 14 days. If the return shipping is not paid within the 14 day time period then we will donate the item to a local charity.
If you ever have any questions or concerns regarding returns then please feel free to email us at hipchicsonline@gmail.com.